Refund Policy
We want you to be able to try The Locals Weekly without worrying about being stuck. This page explains what you can get back, and when.
What you're buying
Purchases on The Locals Weekly are one-time purchases of ad slots and credits, added to your account balance: a posting pack, a responder pack, or a starter bundle (one ad slot plus a responder pack). Prices are shown on our Pricing page, in US dollars.
14-day refund for unused purchases
You can ask for a full refund within 14 days of buying, as long as you haven't used anything from that purchase. "Unused" means you haven't spent any ad slots or credits of that kind since you bought them. For a starter bundle, both the ad slot and the responder credits must be unused.
When a refund isn't available
- Once you have used a letter, a conversation or an ad slot, that part of the purchase is not refundable.
- Once an ad has gone to print, its slot is used. If you withdraw a draft before it prints, the slot goes back to your account.
- When a poster replies to your letter, one conversation is used to open that reply. This includes the case where a reply was waiting and you bought credits to open it. Conversations used to open a reply are not refundable.
- Credits don't expire, so there's no refund for credits you haven't used after the 14-day window. They stay in your account until you use them.
Always refundable
We will always refund:
- a duplicate charge,
- a charge made in error, and
- a purchase where our service failed to deliver what you paid for, such as credits that never appeared in your account.
If you close your account
Before you close your account, you can ask for a refund of any purchase that is still within its 14-day window and unused. After the window passes, unused credits and slots are lost when the account is closed, so use them first. Please check your balance before you confirm.
How to ask for a refund
Email hello@thelocalsweekly.com from the email address on your account, or call (703) 278-2966. Tell us the date of the purchase and what you'd like refunded. We'll reply within 2 business days. Approved refunds go back to the card you used, and usually appear within 5–10 business days, depending on your bank.
Please contact us first
If something looks wrong with a charge, write to us before disputing it with your bank. We can usually fix it faster, and we'd rather get it right.